Businesses can use Voice ID’s authentication score to create policies for providing a decision ('authenticated' or 'not authenticated'). A higher authentication score means that Amazon Connect Voice ID is more confident that the caller’s identity matches the declared identity. Q: What are Amazon Connect Voice ID‘s outputs and how should I interpret them?Īmazon Connect Voice ID provides an authentication score of 0 to 100. More information about AWS data security can be here. All Amazon Connect Voice ID data that you provide is encrypted with a customer managed key through the AWS KMS service. Q: How will my data for Amazon Connect Voice ID be handled?Īt AWS, customer trust is our top priority and we know that customers care deeply about privacy and data security. You can configure this threshold down to 5 seconds to get a quicker response. It returns results for authentication and fraud risk detection after receiving the required amount of speech. Q: How quickly can Amazon Connect Voice ID authenticate a caller?Īmazon Connect Voice ID requires net speech of up to 10 seconds (excluding silence).
Please see the service terms related to Amazon Connect Voice ID.
Q: Are there any specific requirements I should be aware of when using Amazon Connect Voice ID? To review the pricing information for Amazon Connect Voice ID please visit. Q: How much does Amazon Connect Voice ID cost? To start using Amazon Connect Voice ID, you can go to the AWS Console for Amazon Connect and enable Voice ID for your Amazon Connect Instance. Q: How do I get started with Amazon Connect Voice ID? To learn more about Amazon Connect, click here. Q: How can I learn more about Amazon Connect?
Lance Berberian, Chief Information and Technology Officer, Labcorp Additionally, Amazon Connect Voice ID will deliver real-time voice authentication for our clients and agents to provide a frictionless experience that’s more secure, saves time, reduces fraud, and improves customer satisfaction.” The cloud contact center’s seamless integrations with other AWS-hosted applications and services will improve agent workflows and decrease training time by allowing us to provide the right information to the right agent at the right time. With Amazon Connect, we will be able to better manage our agent queues spanning clinical questions, billing activities, and appointment scheduling provide end-to-end visibility into tasks increase agent performance and produce actionable analytics for us to advance our customer service experience. “Labcorp Diagnostics is looking to improve our call center experience while also improving efficiency. Labcorp is a global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients in more than 100 countries.
0 kommentar(er)
